Terms of Service

These Terms of Service form a binding agreement between Agent360 LLC, a California limited liability company, and the customer entity or individual who creates an account or otherwise accesses the Services.

Last updated: April 20, 2026 · Version: v2026.04.20-7

Disclaimer: This document is a draft generated for review. Before publishing, have a licensed SaaS attorney review specifically for: IP protection, TCPA outbound compliance, CCPA compliance, and enforceability in California courts.

These Terms of Service (“Terms”) form a binding agreement between Agent360 LLC, a California limited liability company (“Agent360,” “we,” “us”), and the customer entity or individual who creates an account or otherwise accesses the Services (“Customer,” “you”). If you accept these Terms on behalf of an entity, you represent that you have authority to bind that entity, and “Customer” refers to that entity.

By clicking “I agree,” signing an order form, or accessing the Services, you accept these Terms and our Privacy Policy and Acceptable Use Policy. If you do not agree, do not use the Services.

1. The Services

1.1 What Agent360 provides. Agent360 operates “Zoe,” an AI voice-receptionist software-as-a-service platform that answers, qualifies, and routes inbound calls, places outbound calls (where enabled), and produces transcripts, summaries, and structured intake records for the Customer’s business workflows (the “Services”).

1.2 Verticals. The Services are configured for verticals including, without limitation, personal-injury law firms, HVAC, water and fire restoration, property management, and other regulated service businesses. Customer is solely responsible for selecting configurations appropriate to its industry and for compliance with industry-specific regulations.

1.3 Use of third-party providers. The Services rely on third-party providers (large-language-model providers, speech-to-text and text-to-speech vendors, telephony carriers). The current list of subprocessors is published at /compliance/subprocessors.

2. Accounts

2.1 Registration. You must provide accurate registration information and keep it current. You are responsible for safeguarding credentials and for all activity under your account. Notify [email protected] immediately of any unauthorized use.

2.2 Eligibility. You must be at least 18 years old and not located in a country subject to comprehensive U.S. sanctions. The Services are sold to businesses for business use.

3. Subscription, Billing, and Payment

3.1 Subscription. Subscriptions are sold on a month-to-month basis unless an order form specifies otherwise. Subscriptions automatically renew each month at the then-current price until canceled.

3.2 Cancellation. You may cancel at any time from the in-product billing page or by emailing [email protected]. Cancellation takes effect at the end of the current billing cycle; fees already paid are non-refundable except where required by law.

3.3 Usage fees. Certain features (e.g., outbound minutes, premium voices, premium models) incur usage-based fees billed in arrears.

3.4 Payment method, failed payments, and late fees. You authorize Agent360 (or its payment processor) to charge your payment method for all fees. If a charge fails, Agent360 will retry up to three times over seven (7) days. If payment is not received within ten (10) days after the original due date, Agent360 may (a) charge a late fee equal to the lesser of 1.5% per month or the maximum permitted by law, and (b) suspend the Services. Accounts unpaid for thirty (30) days may be terminated.

3.5 Taxes. Fees are exclusive of taxes. Customer is responsible for all taxes other than taxes on Agent360’s net income.

3.6 Price changes. Agent360 may change prices on at least thirty (30) days’ notice. Continued use after the price change constitutes acceptance.

4. Customer Responsibilities and Representations

4.1 Lawful use. Customer will use the Services in compliance with all applicable laws and the Acceptable Use Policy, which is incorporated by reference.

4.2 Caller and recipient consent. Customer represents and warrants that, before any call recording or any outbound call placed through the Services, Customer has obtained all consents required by federal and state law, including the Telephone Consumer Protection Act (TCPA), two-party recording-consent statutes (e.g., Cal. Penal Code § 632), and the Fair Debt Collection Practices Act (FDCPA) where applicable.

4.3 Outbound calling — TCPA / DNC — allocation between the parties (NON-NEGOTIABLE). If Customer enables outbound calling, ringless voicemail, SMS, or pre-recorded / AI voice features, Customer is solely responsible for: (a) maintaining proof of prior express written consent for any call to a wireless number using an automatic telephone dialing system or pre-recorded voice; (b) honoring federal and state Do-Not-Call lists and Customer’s internal opt-out list; (c) restricting calls to the recipient’s local hours between 8:00 a.m. and 9:00 p.m.; (d) honoring opt-out requests within the time required by law; and (e) all required call-identification, opt-out, and disclosure scripting.

For purposes of the Telephone Consumer Protection Act (TCPA), the federal and state Do-Not-Call (DNC) rules, two-party recording-consent statutes, the FDCPA, the CAN-SPAM Act, CTIA Messaging Principles, 10DLC carrier rules, and any analogous federal, state, local, or international law (collectively, the “Outbound Calling Laws”), as between the parties, the Customer is the “caller,” “sender,” “telemarketer,” and “initiator,” and Customer is fully and solely responsible — and shall defend and indemnify Agent360 LLC under §10.1 — for any claim, demand, fine, settlement, judgment, government action, or attorney-general inquiry arising from any call, message, or communication placed by, on behalf of, or to or from Customer through the Services. Nothing in this paragraph purports to limit or alter any liability that any statute, regulation, or court of competent jurisdiction may directly impose on Agent360 LLC notwithstanding this allocation. Agent360 LLC expressly disclaims any joint, several, contributory, vicarious, or “common-carrier” liability under the Outbound Calling Laws to the maximum extent permitted by law.

Agent360 provides tools to support compliance (e.g., DNC suppression, time-of-day enforcement, opt-out routing, consent capture); those tools are offered AS-IS, for Customer’s convenience only, and do not (i) verify compliance for any individual call, (ii) create any duty of care from Agent360 to any Caller or recipient, or (iii) reduce Customer’s compliance obligations. Customer’s defense and indemnification obligations under Section 10.1 for any breach of the Outbound Calling Laws are expressly excluded from the liability cap in Section 11.2 (see Section 11.3).

4.3.1 Outbound is disabled by default; written certification required. Outbound calling, ringless voicemail, automated SMS, and pre-recorded / AI-initiated voice features are disabled by default for new accounts. Before Agent360 LLC enables any of those features for an account, Customer (acting through an authorized signatory) must submit a written Outbound Compliance Certification in the form Agent360 LLC then makes available, certifying at minimum: (a) Customer is a U.S. business with a verifiable corporate identity; (b) Customer has obtained, and will maintain for at least four (4) years, prior express written consent (or, where applicable, prior express consent) for each called party; (c) Customer has scrubbed and will continue to scrub against the federal DNC Registry, applicable state DNC lists, and Customer’s internal opt-out list as required by §2.3 of the AUP; (d) Customer is registered, where required, under 10DLC and CTIA Messaging Principles; and (e) Customer designates a single “TCPA contact” reachable within one (1) business day. Agent360 LLC may suspend outbound features at any time on reasonable written notice for any actual or suspected breach.

4.3.2 Carrier traceback and regulator cooperation. Customer will (a) cooperate in good faith with any STIR/SHAKEN traceback, USTelecom Industry Traceback Group request, FCC enforcement inquiry, FTC inquiry, state attorney-general inquiry, or carrier abuse-team request that is forwarded to Customer through Agent360 LLC; (b) respond substantively within five (5) business days; and (c) on request, provide call records, consent records, scripts, and dispositions in the form reasonably requested by the inquiring authority. Customer’s failure to cooperate is itself a material breach justifying immediate suspension under §12.4.

4.4 No prohibited content. Customer will not submit content that infringes, defames, harasses, threatens, or violates third-party rights or applicable law.

4.5 Sensitive-data baseline prohibition — no intentional solicitation (NON-NEGOTIABLE). Customer agrees that, absent a separate written addendum signed by an officer of Agent360 LLC that expressly authorizes the relevant category (a “Regulated Data Addendum”), Customer will not intentionally configure the Services to solicit, require, or routinely capture, and will not itself submit or cause to be submitted, any of the following (“Restricted Sensitive Data”):